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Google Remains Relevant Despite #ApplePay’s Debut
I recently wrote an article for Paypers.com on the importance of financial institutions (FIs) and card issuers remaining open minded when it comes to mobile payment solutions. The article takes a...
View Article#Mobile to Account for Half of Online Purchases by 2017
Research and advisory firm Gartner recently issued a new report highlighting how the growing interest in mobile payments among U.S. consumers will impact online shopping over the next few years....
View Article#ApplePay Gets High Marks from Early Users
Apple Pay has yet to gain widespread adoption among iPhone 6 owners. This is likely due to two factors: 1) poor consumer awareness of which stores accept near field communication (NFC) payments...
View ArticleConsumers Call #MobileBanking a ‘Habit’
Consumers are increasingly turning to their mobile devices to conduct financial transactions and other banking functions from anywhere, anytime. The convenience and ease-of-use mobile banking offers is...
View Article#Mobile Payments Growth Spurt
Mobile payments in the U.S. are set to nearly triple, expected to total $142 billion in five years, according to Forrester research. That’s up from $52 billion in mobile payment spending in 2014....
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Government Now Offering Electronic #Payment Options
Last year, U.S. government agencies collected more than $3 trillion in revenue. This equates to some $90 billion a day the public pays into government treasuries. The Treasury recently announced...
View ArticleFacebook Dips Toes in #P2P Payments
Worldwide more than 500 million people use Facebook Messenger, an instant messaging service and software app. Facebook recently announced Messenger users now have the option of using the app to make...
View ArticleWhat Android Pay Means for Card Issuers
In 2014, Apple brought mobile payments to the mainstream with its introduction of Apple Pay. In 2015, competitors are jumping into mobile payments to facilitate consumers’ desire to use mobile devices...
View ArticleConsumers Want #Mobile Bill Pay Options, Yet Billers Slow to Enable Them
Mobile bill-pay platforms and usage saw significant growth in 2014, yet some billers still face challenges to implementing a mobile strategy. A recent report, “A Comprehensive View of Mobile Billing...
View ArticleFed Sees Increase in #MobileBanking, Payments
There’s no question mobile devices are changing the way consumers bank, manage accounts and make payments. A recently released Federal Reserve report, “Consumers and Mobile Financial Services 2015,”...
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Consumers Looking for Incentives Within #MobileWallets
Most consumers need incentives to try — and certainly to actively adopt — new technology. Mobile wallet usage is no different. In fact, consumer uptake of mobile payments is expected to increase as...
View ArticleConsumers Want Best of Both Worlds: Mobile & Personal #Banking
Consumers are only slightly more interested in maintaining a digital banking relationship with their financial institution (FI) than a personal one. According to a recent Gallup poll, the majority of...
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Consumers Say #MobileApps Worth Switching For
Although most consumers are remaining loyal to their financial institution (FI), the reasons cited by those who are switching are changing. According to SNL Financials’ early 2015 survey of nearly...
View ArticleDiners Crave #Mobile Payments
Mobile payments are on the rise, with Millennials and men leading the pack. According to a recent survey of 1,000 U.S. adults by point of sale systems manufacturer Harbortouch, Millennials make up the...
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Consumers Bank in Some Unusual Places
People are increasingly relying on their mobile devices to conduct a wide range of day-to-day activities, including banking and shopping. And the places they do it may surprise you… A recent survey...
View Article#Facebook Rolls Out Messenger Payments Nationwide
By 2019, Forrester Research predicts mobile person-to-person (P2P) payments in the U.S. will total $17 billion. That’s up from $5 billion in 2014. Mobile-payment users in the U.S. are expected to reach...
View Article#ApplePay Proves the Value of Consumer Segmentation
Wendell R. Smith first defined the idea of consumer segmentation in the Journal of Marketing in the 1950s. According to Smith, segmentation is “viewing a heterogeneous market as a number of smaller...
View ArticleConsumers Like Mobile for #Banking, But Not Opening an Account
In an age where convenience reigns king, consumers are increasingly demanding easy, quick, unlimited and free access to all things banking. That includes their cash. A recent FindABetterBank survey of...
View Article#Mobile Revolutionizes the Call Center
As communication channels continue to evolve and grow, financial institutions (FIs) are looking for ways to make their call centers (sometimes referred to as “contact centers”) more beneficial to those...
View ArticleIIG Project Builds Skills, Facilitates #CreditUnion Innovation
I recently had the honor of serving as a panelist, along with TMG CEO Shazia Manus and Des Moines Metro Credit Union CEO Brent Helin, during the Iowa Innovation Group (IIG) keynote presentation....
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